Contact information
Contact Information — Pawcket Club
We're a small US-based team behind Pawcket Club, and we do our best to reply to every message quickly. Here's how to reach us.
This is the fastest and most reliable way to contact us. Whether you need help with an order, want to start a return, have a question before buying, or spotted an issue with your delivery — email is where we live.
Response time
We reply to all emails within 24–48 hours, Monday through Friday (excluding US holidays). Messages sent over the weekend are answered on the next business day.
What to include in your email
To help us get you a fast answer, please include:
- Your full name
- Your order number (if your message is about an existing order)
- A clear description of your question or issue
- Photos, if the item arrived damaged, defective, or incorrect
Business hours
Customer support hours: Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)
Emails received outside of these hours will be answered the next business day.
What we handle by email
- Order status and tracking questions
- Return requests (see our Return Policy)
- Refund questions (see our Refund Policy)
- Shipping questions and address changes
- Damaged, defective, or wrong item claims
- Product questions before you buy
- Wholesale and bulk-order inquiries
- Press, partnership, and general inquiries
Please note
We do not offer phone or live chat support at this time. Email is our only support channel, which keeps our team small and our prices honest.
For the fastest resolution, please email us directly rather than reaching out through social media DMs — those inboxes are checked less frequently.
Pawcket Club Customer Support
📧 pawckets@outlook.com
🕐 Mon–Fri, 9 AM – 5 PM PT